62 Boat and Engine Manufacturers Recognized with Marine Industry Customer Satisfaction Index Awards
The NMMA announced today 62 recipients of the 2023 Marine Industry Customer Satisfaction Index (CSI) Awards for excellence in customer satisfaction. Award recipients were recognized this morning during the Industry Breakfast at the Discover Boating® Miami International Boat Show®.
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2023, and December 31, 2023.
Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers tracking customer satisfaction with the product, sales experience, delivery, and service process in addition to product quality.
“Manufacturers who excel at creating exceptional boats and engines are critical to the success of the recreational boating industry,” said Robert Newsome, chief administrative officer and senior vice president of operations for NMMA. “An outstanding ownership experience starts with excellent products, ultimately helping to create lifelong boaters.
The following companies, across 12 categories, were honored with the 2023 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry:
Aluminum Outboard Boats
- Crestliner Boats
- Lund Boat Company
- Ranger
- SeaArk
Tracker Deck Boats
- Hurricane
- NauticStar
Fiberglass Bass Boats
- Bass Cat Boats
- Nitro
- Ranger
- Skeeter Products
- Triton
Fiberglass Outboard Boats\
- Aviara Boats
- Axopar Boats
- Blackfin Boats
- Boston Whaler
- Chaparral Boats Inc.
- Chris-Craft
- EdgeWater Boats
- Everglades Boats
- Formula Boats
- Grady-White Boats
- Jupiter Marine
- Mako
- Nitro
- Parker Boats
- Pursuit Boats
- Ranger
- Regal Marine
- Regulator Marine
- Robalo Boats LLC
- SeaVee Boats
- Sportsman Boats
- Tahoe
- Tiara Yachts
- Triton
Inboard Express Cruiser Boats
- Tiara Yachts Inboard Watersports Boats
- ATX Surf Boats
- Centurion Boats
- MasterCraft Boat Company
- Nautique Boat Company
- Skier’s Choice Inc. Moomba Boats
- Skier’s Choice Inc. Supra Boats
- Supreme Boats
- Tige Boats Pontoon Boats
- Avalon
- Barletta
Pontoon Boats
- Bennington
- Crest Pontoons
- Forest River, Inc.
- G3 Boats
- Godfrey Marine
- Harris Pontoon Boats
- Premier Marine
- Ranger
- Regency
- SmokerCraft, Inc. - Sunchaser
- Sun Tracker
PWC
- Yamaha Watercraft
Sterndrive Bowrider Boats
- Chaparral Boats Inc.
- Chris-Craft • Formula Boats
- Monterey Boats
- Regal Marine
Sterndrive Cuddy and Express Boats
- Bayliner
Inboard Engines
- Ilmor
- Indmar Marine Engines
- Pleasurecraft Engine Group
Outboard Engines
- Honda Marine
- Suzuki Marine USA, LLC
- Tohatsu America Corporation
- Yamaha Motor Corporation
For more information about the Marine Industry Customer Satisfaction Index program, please contact us at [email protected] or 888-204-8209.